Frequently Asked Questions

Free Door to Door Delivery When Purchasing Two or More Candles!

Your candles will be hand poured and delivered free of charge to the following communities: Coppell, Lewisville, Grapevine, Southlake, Flower Mound, Farmers Branch, Frisco, Plano and Las Colinas. Be sure to select local pickup when checking out so you won’t be charged a delivery fee.

  • Place your candle on a heat-resistant surface.
  • Make sure that you trim the candle’s wicks to ¼” each and every time before you light your candle.
  • Always burn your candle in a draft-free area. Any draft of wind (ceiling fans, A/C vents, windows, etc.) will make the candle flame flicker and smoke.
  • When you are trimming your candle wicks, be sure to remove all wick trimmings and debris.
  • Ensure that there is enough air space around your candle. Do not burn under a shelf, as this will inhibit the amount of oxygen that is getting to the wick of the candle and can cause the candle to not burn properly.
  • This is a “fragrance mushroom”, which is found on high quality, high performance and fragranced candles. This must be removed before relighting the candle by trimming the wick to ¼” and by removing any of the mushroom head and debris.
  • Please remember to allow the candle to completely harden & cool before attempting to trim the wick.
  • This means that the candle has been burning too long and is overheating. You should extinguish the candle, allow it to cool and trim the wick to ¼”.
  • The wick needing to be trimmed usually causes smoking from a wick. This is also the case if you just lit a candle and see it smoking or “popping”.
  • If your wick is already trimmed to ¼”, and you see smoke please check to make sure that your candle is not being burned in a draft. Many different things can cause this. A/C vents, ceiling fans, windows and even doorways can create a draft, and can cause your candle to not burn properly.
  • This is commonly called “tunneling”, and is caused when on the first burn of the candle it is extinguished before a full melt pool is achieved.
  • To get a full melt pool on any candle, it should be burned for a minimum of one hour for every inch the candle is in diameter.
  • Most waxes have a “memory”, and if a candle is extinguished before a full melt pool is achieved on the first burn, the subsequent melt pools will not go past this first burn ring.
  • They are lead free!  CCC candles only use pure paper cotton wicks.  To keep the burn clean and all natural, our wicks do not use zinc in their wicks like some other companies do.  Our candle wax is all natural and 100% soy. Beware, many store bought candles are now manufactured overseas and include unwanted chemicals and additives.